Tag: nec

Entering programming on an NEC DS2000 or DS1000 phone system

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This assumes a Plug & Play phone system from Telephone Systems Direct.com but should work on most NEC DS1000/DS2000 phone systems. It is the first step in making any changes to the phone system programming.

For assistance please call 866-898-2303.

From a display phone with the handset down:

Press ICM #*#* 372000

Press Hold

The phone should beep

You can now scroll through the programs or enter the program you need.

Changing The Day Greeting On A NEC DSX 22B Display Tel

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If you are using the Intramail with your NEC DSX phone system then your day greeting is usually set up as instruction mailbox 002 (verify with your system administrator). To change the greeting using a 22B display tel:

  1. Press ICM 700
  2. Dial 300 and enter the passcode
  3. Press 72 for System Administration
  4. Press 4 for instruction mailboxes
  5. Enter 002 and choose the listen option (press 5). If this is not your Day greeting hang up and consult with your system administrator or repeat steps 1-4 and choose a different mailbox (002, 003, etc.)
    If this is the correct mailbox press 7 to record a new greeting, press # when done.
  6. Hang up

A typical day greeting on your NEC DSX telephone system would be:

“Thank your for calling TelephoneSystemsDirect.com if you know your parties extension number you may dial it at any time during this message. For a company directory dial 9, for an operator press 0 or remain on the line.”

NOTE: If you need to change any of the single digit menu options (i.e. press 1 to leave a message, press 2 for a company directory) you will have to alter the dial action tables. If you need help call our technical support department at 1-866-898-2303 opt 2.

Recording The Operator Mailbox Greeting On A NEC DSX 22B Display Tel

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If you are using the Intramail with your NEC DSX telephone system (22B display tel phone) then your general delivery mailbox is usually set up as mailbox 600 (verify with your system administrator). This is the mailbox that callers are usually sent to if they press 0 or make no choice from the auto attendant greeting and the call is not answered by your operator.

The receptionist phone usually has an operator message button. If this is the case then simply press the operator message button, press the soft key under greet, the soft key under greet 1 and follow the instructions to record a new greeting.

If you have no operator message button you can still change the greeting by following these instructions:

  1. Press Intercom 700
  2. Dial 600 and enter the passcode (if prompted)
  3. Press 4 for greetings
  4. Press 1 for greeting 1
  5. Press 5 to listen to the current message.  If this is the correct mailbox press 7 to record a new greeting, press # when done
  6. Hang up

A typical greeting would be “You have reached our operator mailbox, please leave your name, number and a brief message and we will return your call as soon as possible.”