Tag: greetings

Recording the day greeting on an iDCS 28D

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To change your day greeting on a Samsung iDCS 28D, iDCS 18D, DS-5021 and DS-5014 telephone:

  1. Press the voicemail button
  2. Press * # 0000
  3. Enter the system password
  4. Press 1 to edit system prompts
  5. Enter 1001 for the Day prompt
  6. Press 1 to listen to the current prompt.  If this is not the prompt you want to record press * *
  7. If this is the correct prompt press 3 to discard the current recording and begin recording a new prompt.
  8. Press 2 when finished and review the greeting.   If the greeting is acceptable press # to save
  9. Hang up

Note: If you change any of your single digit options (press 1 for sales, 2 for accouting, etc.) you must have a technician connect to the voice mail and alter your Day Menu programming.

A typical night greeting  would be :

“Thank you for calling TelephoneSystemsDirect.com.  If you know the extension of the person you are trying to reach you may dial it at any time during this message.  For a company directory press 9, for an operator press 0 or remain on the line.”

This information is based on telephone systems maintained by TelephoneSystemsDirect consult your telecommunication company before making changes.

Recording the night greeting on an iDCS 28D

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To change your night greeting on an iDCS 28D phone for Samsung OfficeServ 100, 500, 7100, 7200 and 7400 phone system:

  1. Press the voicemail button
  2. Press * # 0000
  3. Enter the system password (0000 is the default).
  4. Press 1 to edit system prompts
  5. Enter 1002 for the Night prompt
  6. Press 1 to listen to the current prompt.  If this is not the prompt you want to record press * *
  7. If this is the correct prompt press 3 to discard the current recording and begin recording a new prompt.
  8. Press 2 when finished and review the greeting.   If the greeting is acceptable press # to save
  9. Hang up

Note: If you change any of your single digit options (press 1 for sales, 2 for accouting, etc.) you must have a technician connect to the voice mail and alter your Night Menu programming.

A typical night greeting  would be :

“Thank you for calling TelephoneSystemsDirect.com normal business hours are Monday through Friday 8am to 5pm.  If you know the extension of the person you are trying to reach you may dial it at any time during this message.  For a company directory press 9 otherwise please call back during normal office hours.”

This information is based on telephone systems maintained by TelephoneSystemsDirect consult your telecommunication company before making changes.

Samsung OfficeServ Telephone Systems

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Samsung OfficeServ Technical Support

Need Samsung OfficeServ Technical Support? Our technical support staff is certified on all Samsung phone systems. We can walk you through programming changes or troubleshooting over the phone or connect to your telephone system remotely.

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Recording The Operator Mailbox Greeting On A NEC DSX 22B Display Tel

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If you are using the Intramail with your NEC DSX telephone system (22B display tel phone) then your general delivery mailbox is usually set up as mailbox 600 (verify with your system administrator). This is the mailbox that callers are usually sent to if they press 0 or make no choice from the auto attendant greeting and the call is not answered by your operator.

The receptionist phone usually has an operator message button. If this is the case then simply press the operator message button, press the soft key under greet, the soft key under greet 1 and follow the instructions to record a new greeting.

If you have no operator message button you can still change the greeting by following these instructions:

  1. Press Intercom 700
  2. Dial 600 and enter the passcode (if prompted)
  3. Press 4 for greetings
  4. Press 1 for greeting 1
  5. Press 5 to listen to the current message.  If this is the correct mailbox press 7 to record a new greeting, press # when done
  6. Hang up

A typical greeting would be “You have reached our operator mailbox, please leave your name, number and a brief message and we will return your call as soon as possible.”