Samsung Telephone System Technical Support
Our experienced technicians can troubleshoot, repair and fine tune your Samsung telephone system programming. Most telephone system programming issues can be resolved by our technicians walking you through the programming steps over the telephone. We also offer remote programming via a webmeeting. If you are having a problem with the voice mail on your Samsung telephone system we may require that you connect a computer to the voice mail system.
- Things you should know:
- The model of your Samsung telephone system. The model can be found by looking at the phone system main cabinet (usually located in an electrical closet or phone room). Typical models are Prostar 816, 824, 56ex, DCSC (DCS Compact), DCS, 50si, iDCS 100, iDCS 500, iDCS 16, OfficeServ 100, OfficeServ 500, OfficeServ 7100, OfficeServ 7200, OfficeServ 7400.
- A detailed description of the problem. Note any error messages that show on the phone display.
- For voice mail issues you may need a computer with a serial cable near the telephone system. Most new laptop computers do not have DB9 ComPort so you will need a USB to serial connector.
Technical support rates are $50.00 per half hour. For more information or an estimate on how long it will take to resolve your technical problem you can contact our technical support department at 866-898-2303 opt 3.
Purchase Samsung OfficeServ Telephones
Samsung OfficeServ 7100 telephone systems
Samsung OfficeServ 7200 telephone systems
Samsung OfficeServ 7400 telephone systems
We are having difficulty with our samsung idcs 28d. We need to change the greeting and directory for one of our phone lines. The thing is we have two separate phonelines and when I go into the system administration menu I only have the option of changing one greetingnot the other. What do I need to do and how much are your services?
Hi Janine,
If each line has a separate greeting and you don’t know the prompt number (1001, 1002, etc) you have two options. The first is to try each prompt until you find it (start at 1005, then 1006, then 1007). The second is to connect a computer to the voice mail and look at how its programmed.
Sometimes a greeting for a second line is set up to go directly into a mailbox. If you want to check this call the second line and note the group number (call for 500, 501, etc). Dial the voice mail and press * # followed by the group number, then check the mailbox greeting.
If you need help we can provide technical support for $50.00 per half hour. Good luck!