On Hold Messages

Most of us have listened to on-hold messages at some point in our lives. On-hold messages entertain us with music, or inform us of specials and business hours. However, despite their frequency, many may not realize the importance of having an on-hold message. If you run a business, it is absolutely critical that you supply your customers with some form of entertainment or information while they are on hold in your system.

Statistics show that when faced with silence, the average caller only lasts 40 seconds on the phone! That means if you don’t have an on-hold message, you need to switch back to your other caller, wrap up that call and return to the second phone call in under a minute, or you have a real chance of losing their business for good.

On the other hand, professional or entertaining on-hold messages can keep the caller on the phone and relatively unperturbed by the wait. Most messaging on-hold systems consist of an external device that holds the recorded message. Some technologies, such as the On Hold Messages OHP 6000, include royalty-free music, which you can use to entertain your patrons on hold.

The On Hold Messages OHP 6000 is compatible with most phone systems. It comes with simple-to-use software that can be installed on your phone system with ease. In fact, you can often also hire an outside service to take care of all your on-hold messaging needs.