Problem: On a DS1000/2000 phone system callers are sent directly to a users mailbox instead of ringing the NEC phone and then going to a mailbox. Dialing or inter-coming the phone extension number causes the phone to ring as normal.
Solution: This is typically caused when the NEC DS2000 or NEC DSX user inadvertently puts their mailbox in auto-attendant do not disturb. To remove auto-attendant do not disturb press the voice mail/message key.
Enter phone system voice mail password if necessary.
Press “0” for the NEC Intramail full menu.
Press “G” or “4” for Intramail Mailbox Greetings.
Press “o” or “6” to turn auto-attendant do not disturb on or off (toggle)
