Changing the Day and Night Greeting on Samsung Voicemails (SVMi)
These are instructions on changing the Day and Night greeting for a Samsung Officeserv phone system that uses a Samsung SVMi voicemail. These instructions will work on most OfficeServ 7100 phone systems, OfficeServ 7200 and7400 phone systems, OfficeServ/iDCS 100 and OfficeServ/iDCS 500 phone systems.
Use any Samsung iDCS 28D 28-button, iDCS 18D 18-button phone, DS-5021D 21-button phone, DS-5014 14-button phone or DS-5007D 7-button display phone.
Press the VOICEMAIL button.
You should hear “Enter Passcode”
Press “*” (asterisk)
You should hear the main greeting “Thanks for calling, blah, blah blah…”.
Press “#0000″ to access the system administrator mailbox.
You should hear “Enter the passcode”.
The default passcode is 0000 (NOTE: it is possible to change this passcode so if 0000 does not work contact the company that installed your phone system).
You should hear “Welcome to the system administrator main menu, for system prompts press 1″.
Press “1″.
You should here “Enter the prompt number”.
Dial 1001 for the DAY prompt.
Dial 1002 for the NIGHT prompt.
Press 1 to listen to the existing prompt.
To re-record the prompt press 3.
When done press the # key to end recording.
TEST your new recording.
This is an excellent step-by-step guide, but it does leave you hanging as to how to assign your greeting. After recording it does not automatically begin using the newly recorded greeting.
Hi Chelsea,
The day and night greetings are assigned in the voice mail programming. If you are trying to do anything other than redo your current day or night greeting this guide won’t help.
If you’re trying to set an override greeting (for a holiday) there is a way to accomplish that and we will try to put an article up for you.