NEC DSX Message On Hold Mailbox

Posted in NEC DSX Features, NEC DSX Knowledge Base. Written by on September 28th, 2009

The NEC DSX has a built in Message On Hold mailbox that allows the System Administrator to record a message that will play to callers while they wait on Hold. For example, you can record a message summarizing available services or hours of operation. This message will play to callers as soon as you put them on Hold, and continually repeat as long as they remain on Hold.

Each of your telephone lines must be configured to use the built-in message on hold mailbox in program 3103.

Follow these instructions to record a message on hold.

Press Intercom 700
Dial 300 (301 in version 3 systems)
Press 72
Press 1 to record a message on hold
Lift the handset and record your message
Press # when finished

Version 3 NEC DSX systems have the ability to upload a .Wav file directly into the message-on-hold mailbox using the PC Administrator program.

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