In addition to multiple bug fixes, DSX System Software Version 3.11 also provides the new IntraMail Message Review feature, enhanced Cascading Message Notification with IntraMail Pro, and improved maintenance functions when used with System Administrator 3.11 or higher.

DSX Software version 3.11 is currently in Beta.

Important New System Features

Peer-to-Peer (p2p)

IP keysets, ATAs, and SIP SLTs connected to another SIP device in the same office do not use VoIP Gateway circuits. They communicate p2p instead. This means you can have 32 SIP devices in an office talking to each other and never use up a VoIP License.

A VoIP License is still required, however, when a SIP device is:

• On an outside call.
• Participating in a Conference.
• Using Room Monitor.
• Using an IntraMail mailbox or leaving a message.
• Calling a SIP device in another office. -  For example, if an on-premise IP keyset calls an IP keyset in a remote office, each IP phone requires a VoIP License.

By default, Peer-to-Peer is enabled for all IP extensions. The system will automatically switch VoIP gateways in and out as required by the call state.

NAT Traversal With Any Router for DSX IP Keysets

NAT Traversal is available with any router without programming. You no longer have to limit your remote offices to the two LinkSys routers we previously recommended.

To set up NAT Traversal:

• On the phone system router, forward UDP ports 5060 (SIP) and 1024-1088 (RTP) to the DSX system IP address.
• On the DSX IP Keysets, use IP Keyset firmware 1.0.7.2 or higher.
• Improved ATA (Analog Telephone Adapter) and SIP SLT Support

Major improvements have been made to the DSX integration with third-party ATAs and SLTs. In general, ATAs and SIP SLTs work the same as local analog single line sets.

Internal Modem Automatically Disabled when VoIP Daughter Board Installed

To protect the viability of VoIP resources when the VoIP Daughter Board is installed, the internal modem is automatically disabled. The reliability of DSX VoIP could be compromised if both were enabled simultaneously.

Hot Dial Pad Follows Prime Line

If an extension has Hot Dial Pad enabled 2111-11:Hot Dial Pad and a Prime Line Set in 2114-01: Prime Line, any digits the user dials on the dial pad will go out over the Prime Line. In prior versions, Hot Dial Pad would always follow Intercom Prime Line.

Hotline Keys for Voice Mail Ports

An extension user can assign IntraMail ports (501-508) to Hotline keys in Menu: Key Assignment: Feature Keys (Menu + 51). This can be a useful visual tool for monitoring voice mail port usage.

Additional Silence Elimination for Messages

IntraMail will automatically remove 4.5 seconds of silence from any message recording that is paused due to silence. In addition to cleaning up normal messages, it will also help to eliminate “hang up” messages because they will be too short to be saved.

Important New IntraMail Features

Message Review

After a caller leaves a message they can review their message before sending. After reviewing the message they can rerecord it, erase it, or send it to the recipient unchanged. Message Review is available to both co-workers and outside callers.

Cascading Message Notification Enhanced

For added flexibility, IntraMail Pro Cascading Message Notification now allows multiple cycles through the list of destinations. You can, for example, have notification cascade through each destination once and then repeat the cycle. Additionally, the number of busy and RNA attempts per destination can be from 1-99, and the total number of notification cycles can also be from 1-99. This allows for very complex notification cascades if the site requires.

The meaning of the following timer has changed to accommodate these enhancements.

4202-06: Maximum Attempts sets how many times Message Notification cascades through the list of destinations.

IntraMail Maintenance and Prompt Update Features

System Software 3.11 enables all the System Administrator Version 3 Maintenance and Prompt Update features. This includes:

• Copying, moving, and erasing mailboxes.
• Deleting voice prompt sets that are already installed (e.g., to make more message storage room).

Automated Attendant Call Progress Tone Detection

If an outside line without loop disconnect supervision is answered by the Automated Attendant, and caller hangs up, Call Progress Tone Detection will detect the busy, reorder, or dial tone on the line and hang up. This prevents the call from timing out to the Dial Action Table Timeout destination and, in some configurations, inadvertently setting up a loop.

Software Corrections

* Multicast Paging for All Page Zones

Multicast Paging is now implemented for zone page as well as all call. In prior releases, Multicast Paging was inadvertently restricted to All Call only. This caused zone paging to be unavailable to IP keysets.

* T1/PRI Firmware 4.4

T1/PRI Card Firmware 4.4 corrects the following issues

• Allows backplane synchronization with multiple cards.
• Enables Presentation Restriction in outbound Caller ID.
• Handles Disconnect with Cause if Release is received prior to Call Proceeding.

Each of your telephone lines must be configured to use the built-in message on hold mailbox in program 3103.

(Please open the article to see the flash file or player.)

Follow these instructions to record a message on hold.

1. Press Intercom 700
2. Dial 300 (301 in version 3 systems)
3. Press 72
4. Press 1 to record a message on hold
5. Lift the handset and record your message
6. Press # when finished

Version 3 NEC DSX systems have the ability to upload a .Wav file directly into the message-on-hold mailbox using the PC Administrator program.

To use the Dial Preview feature you must leave your handset down, or ON the hook. Do not press speaker or the intercom key. Press the * (Star) key and you will see DIAL PREVIEW on the display on the telephone. Enter the telephone number you want to call, the phone system will not make the call until you press a line key on your phone.

If you need to correct a digit on the display use the volume up and down keys to move the cursor left and right on the display. Place the cursor under the number you want to change and then enter the correct number.

Pressing the CHECK button followed by the INTERCOM button you will be able to see that telephone’s extension number, the telephone’s station port number and the slot and port that particular telephone is installed on.

Pressing the CHECK button followed by the V-MAIL button will display the Intramail prompt set number, the number of Intramail ports installed followed by the Intramail type(pro or Standard). This will also show you the 13 digit Intramail license code. If you want to upgrade your Intramail you need this code.

Pressing the CHECK button followed by the DND button will display the IP address, the gateway and the DHCP status. (on or off).

Pressing the CHECK button followed by the CONF button will display the VoIP installation status, the number of VoIP ports and the 13 digit VoIP license code needed to add VoIP ports to the system.

Pressing the CHECK button followed by the HOLD button will display the system type (40, 80 or 160) and the software level. This will also display the system installation date ( provided the installing technician update it.) This will also display the 13 digit system code. This code will be needed in the event you need to reset the level 3 programming pass code.

The System Administrator is a WindowsTM-based application you can use for programming the NEC DSX-80, 40 and 160 telephone system and maintaining site databases.

The NEC DSX System Administrator provides:

• On-Line Programming (Direct Connection)
• With the PC connected to the telephone system’s USB port, Ethernet port, or Built-In Modem you can make immediate changes to the NEC DSX telephone system programming. While connected, the System Administrator also allows you to save your new data to a file on the PC hard disk, or upload a “template” database from your PC to the system.
• Remote Programming
• Using an IP or modem connection between your PC and the remote system, you can customize a customer’s system without leaving your office.
• Database Save and Restore
• Use the System Administrator to save a site’s data to your PC hard disk. You can easily restore the saved data later on, if required.
• IntraMail Backup and Restore Utility
• The IntraMail Utility allows you to use the System Administrator to back up IntraMail messages to your PC hard drive. Once backed up, you can also use this utility to restore the saved messages.
• IntraMail Import Utility
• The IntraMail Import Utility is the part of the IntraMail Utility that allows you to import custom-recorded wav files for use to use for your outgoing messages (e.g., Greetings, Instruction Menus, etc.).

The NEC DSX Administrator uses TCP port 8000 for programming.  In order to program the system remotely using the  PC Adminstrator port 8000 in the Firewall/Router will need to be forwarded to the local IP address of the NEC DSX phone system.

To determine the local IP address or change the local IP address of an NEC DSX phone system see this post

This is actually a common problem.  Customers will tell us the display of their DSX telephone is no longer working, but we soon discover that it is just the contrast has been turned all the way down by accident.

Leave your NEC DSX telephone on hook and press your volume up key, you will notice your LCD display will change. Press the volume down key to make it darker or the volume up to make it lighter.

Press the volume up or down to adjust the contrast

To use a headset you will need enable the headset mode on the telephone.

1. Press # 47 while your phone is on hook.
2. Press 9 to enable headset mode or 6 to disable headset mode.

Click here for more information on connecting a headset to the NEC DSX 22B Display Telephone.

While you handset is on hook press # 725, you will notice your line keys will light up, most likely they will be RED if your phone isn’t ringing on incoming calls. Tap each line key until they turn solid GREEN and the display reads “ALWAYS RING”.

If you want to make lines stop ringing tap each line key until they turn solid RED.

When you are finished making your changes press the speaker key until you exit programming.

NEC DSX Caller ID Alert Lamp

By default the indicator light at the top right corner of the NEC DSX 22B Display telephone and the NEC DSX 34B Display telephone will flash whenever there are new caller ID records (logs) at that extension.  This sometimes causes confusion because this is also the light that flashes when you have new messages in your mailbox.

This feature can be disabled by removing the Caller ID Alert Lamp feature from the class of service.  When using the keyset for programming this can be found in 1404-06: Caller ID Alert Lamp

To turn the Caller ID Alert Lamp of using the PC Administrator follow the tutorial below.

(Please open the article to see the flash file or player.)

]]> http://www.telephonesystemsdirect.com/necdsx/nec-dsx-knowledge-base/turning-off-the-caller-id-alert-lamp/feed/ 0 http://www.telephonesystemsdirect.com/necdsx/nec-dsx-knowledge-base/changing-the-time-and-date-on-a-nec-dsx-22b-display-tel/ http://www.telephonesystemsdirect.com/necdsx/nec-dsx-knowledge-base/changing-the-time-and-date-on-a-nec-dsx-22b-display-tel/#comments Mon, 17 Aug 2009 02:13:59 +0000 http://www.telephonesystemsdirect.com/necdsx/?p=71 To set the Time and Date on a NEC DSX Telephone system you must use the administration phone, usually extension 300 or 301 depending on the software version. Press # 83 with the handset in the handset cradle. Enter 2 digits for the hour (in 24-hour format) Enter 2 digits for the minutes Enter 2 digits for the seconds Press [...]]]> To set the Time and Date on a NEC DSX Telephone system you must use the administration phone, usually extension 300 or 301 depending on the software version.

Press # 83 with the handset in the handset cradle.

Enter 2 digits for the hour (in 24-hour format)

Enter 2 digits for the minutes

Enter 2 digits for the seconds

Press the HOLD button

Enter 2 digits for the month

Enter 2 digits for the day of the month

Enter 4 digits for the year

Press Hold and then Speaker to exit

(Please open the article to see the flash file or player.)