Open the NEC PC Administrator and click on System and select Connect from the drop down menu.  Click the Ethernet option and insert the IP address you used for the NEC DSX telephone system.  Click OK and you should be prompted for the system password.

The first thing you should do after connecting to your system is click the Retrieve icon and save a copy of your database.

“please enter the mailbox number”

STEP 2: DIAL 300

“you have no new messages”

STEP 3: DIAL 72

“welcome to the system administrator menu”

STEP 4: PRESS THE BUTTON UNDER INST (OR NEXT TO INSTRUCTION ON A 34-BUTTON SUPER DISPLAY PHONE)

“please enter the mailbox number for the instruction menu”

 STEP 5: DIAL 000

 STEP 6: PRESS THE BUTTON UNDER REC

“start recording when you hear the tone, press the # key when you are done”

Thank you for calling. You have reached our office after hours.  Normal hours of operation are Monday - Friday 8:30 to 5:00.  If you know your party’s extension you may dial it at any time during this message. To leave a message in our general delivery mailbox press 1. For a company Directory press 2. For an operator press 0 or remain on the line.

STEP 7: PRESS THE BUTTON UNDER DONE OR #

STEP 8: PRESS THE BUTTON UNDER EXIT AND HANG UP

“please enter the mailbox number”

STEP 2: DIAL 300

“you have no new messages”

STEP 3: DIAL 72

“welcome to the system administrator menu”

STEP 4: PRESS THE BUTTON UNDER INST (OR NEXT TO INSTRUCTION ON A 34-BUTTON SUPER DISPLAY PHONE)

“please enter the mailbox number for the instruction menu”

 STEP 5: DIAL 001

 STEP 6: PRESS THE BUTTON UNDER REC

“start recording when you hear the tone, press the # key when you are done”

Thank you for calling. If you know your party’s extension you may dial it at any time during this message. To leave a message in our general delivery mailbox press 1. For a company Directory press 2. For an operator press 0 or remain on the line.

STEP 7: PRESS THE BUTTON UNDER DONE OR #

STEP 8: PRESS THE BUTTON UNDER EXIT AND HANG UP

One of our customers was moving to a new office. They were switching their telephone service to another carrier. The move in date was set. Our customer had to be out of their old office 7 days before the telephone company would have service in the new office. This could be a death sentence for some businesses - a whole week without contact from their customers. (In this case it was a medical facility which made the situation even worse!) The set-up of their usual telephone system is as follows:

Calls would ring into the auto-attendant and play the day greeting:

“Thank you for calling ABC Medical. For appointments, press 1. If you are an existing patient, press 2. For insurance, press 3. For an operator, press 0 or remain on the line.”

If a caller pressed 1, they would be transferred to 3 phones. If the call was not answered, the caller would be prompted to leave a message.

If the caller pressed 2, they would be transferred to 2 different phones. Once again, if the call was not answered they would be prompted to leave a message.

Pressing 3 would transfer the call to one telephone.

Pressing 0 would transfer the call to the same phones as option 1.

This is how we set up our business continuity service:

When a caller dialed the main telephone number for the practice, the call was forwarded to our business continuity service which answered as follows:

“Thank you for calling ABC Medical. For appointments press 1. If you are an existing patient, press 2. For insurance, press 3. For an operator press 0 or remain on the line.”

If a caller presses 1 it would transfer the call to one of three different cell phones. If the first cell phone was busy or did not answer the call would be sent to the second cell phone and so forth. If none of the cell phones answered the call the caller would be prompted to leave a message. The message was then sent via Email (.Wav file) to the 3 employee’s taking appointments.

If a caller presses 2 it would transfer the call to one of two cell phones. If the first cell phone was busy or did not answer the call would be sent to the second cell phone and so forth. If none of the cell phones answered the call the caller would be prompted to leave a message. The message was then sent via Email (.Wav file) to the 3 employee’s that handled existing patients.

Pressing 3 transfered the call to the home telephone of the employee responsible for insurance.

Pressing 0 transferred the call to the same phones as option 1.

Faxes were forwarded to the business continuity service and email to the employee responsible for faxes (we recovered about 20 faxes!).

The telephone lines were installed a week later and we switched the lines onto their new telephone system. None of their patients were any the wiser!

Enter the customer level programming password (1 2 3 4 by default)

Press 1 to enable programming and then press the SPEAKER button

Dial 505

Enter the day of the week (1=Monday, 2=Tuesday, Etc.)

Enter the Month

Enter the Day of the Month

Enter the Year

Enter the time in 24 hour format

Press TRANSFER to save and exit programming

Leave the handset down and press # 8 3

Enter the time in 24-hour format

Press the HOLD button

Enter 2 digits for the month, 2 digits for the day and 4 digits for the year

Press HOLD then Speaker to exit

To connect the paging horn you should run a standard cat3 from the Samsung telephone system out to the location you want to place the horn.

Splice the white/blue and blue/white wire to the paging horn TIP and RING wires and the white/orange and orange/white wires to the GND and -24VDC wires.

At the Samsung telephone system splice the white/blue blue/white wires two pins next to PAGE OUT. Connect the white/orange and orange/white wires to the power supply as indicated on the power supply instructions.

These instructions should work with a TelephoneSystemsDirect.com telephone system.  Consult your telecommunication company before making changes to your system.

Press Intercom.

Dial #*#*.

Dial 632379 (NECDSX).

Press Hold.

Tech programming is now enabled on the NEC DSX phone system.

The audio output is located behind the audio input 1 and audio input 2 on the CPU card.

To connect the paging horn you should run a standard cat3 from the NEC DSX telephone system out to the location you want to place the horn.

Splice the white/blue and blue/white wire to the paging horn TIP and RING wires and the white/orange and orange/white wires to the GND and -24VDC wires.

At the NEC DSX telephone system splice the white/blue blue/white wires to the 1/8″ audio cable going to the audio out minijack. Connect the white/orange and orange/white wires to the power supply as indicated on the power supply instructions.

For technical support call 866-898-2303.

At the phone you wish to change (either changing the phone to ring or stopping the phone from ringing) with the handset down press #725.

The line keys should light up. Press each line key to change whether the phone rings on that line.

A solid green button indicates the phone will ring when a call comes in on that phone line. A solid red button indicates that the phone will simply flash.

Press the speaker button when finished.